After-Sales Service Policy
As a professional bag OEM/ODM manufacturer with 25 years of industry experience,
we believe that a clear and executable after-sales system is essential for long-term cooperation.
Our after-sales services are designed based on real production scenarios and international trade practices, ensuring reliability, accountability, and continuous improvement.
Defective Item Replacement (Unused Products)
For confirmed manufacturing defects on unused products, we provide reasonable replacement solutions.
- Applicable only to manufacturing or material defects
- Excludes misuse, improper handling, or non-factory shipping damage
- Visual evidence (photos/videos) required
Process
- Client submits issue details
- Internal QC verification
- Responsibility confirmation
- Replacement or follow-up solution arranged
Spare Units for Special Custom Orders (2%–5%)
For highly customized or complex projects, we may provide 2%–5% spare units to reduce operational risk.
Ratio agreed during order confirmation
Applicable to special or long-term projects
Same quality standard as bulk production
Process
Project evaluation
Spare ratio confirmed in PI/contract
Produced and shipped with bulk order
7×24 Online Support
We offer 24/7 online support for order updates, technical inquiries, documentation, and after-sales coordination.
- Communication via Email / WhatsApp / WeChat
- Priority handling for urgent issues
- Coordinated internal support when needed
Logistics & Customs Assistance (Documentation Support)
We assist with logistics and customs-related documentation for international orders.
- Commercial invoice
- Packing list
- Origin-related information (if applicable)
- Product and packaging descriptions
How can we achieve it?
Long-Term Cooperation & Continuous Improvement Service Description
For long-term partners, we maintain order records and feedback tracking to improve future production.
- Historical order reference
- Issue prevention in repeat orders
- Ongoing quality optimization
Our Commitment
Our after-sales policy is built on clear responsibility, transparent procedures, and practical solutions, ensuring confidence and stability for every project.
For any questions regarding our after-sales services, please feel free to contact us.